Our strategy for high-quality growth focuses on strengthening our diverse portfolio of differentiated brands, building scale in key markets, creating lifetime guest relationships, and delivering revenue to hotels through the lowest-cost, direct channels. Our strategy is underpinned by great technology and our proposition to third-party owners is highly competitive and drives superior returns.
We execute an asset-light strategy with a focus on the most attractive, high-growth markets and industry segments. We take a disciplined approach to capital allocation, investing for the future growth of our brands, and we ensure all of our actions are undertaken responsibly. This enables us to drive sustainable growth in our profitability and deliver superior shareholder returns over the long term.
Our family of brands is broad but targeted and reflects guest needs and occasions rather than traditional industry classifications. Whether it be an overnight getaway, a business trip, a family celebration or a once in a lifetime experience, our brands meet these needs and are supported by the world's largest loyalty programme, IHG® Rewards Club.
IHG has leading scale in some of the industry’s most attractive segments - from the world's largest luxury hotel brand, InterContinental® Hotels & Resorts, and our leading boutique presence with Kimpton® Hotels & Restaurants and Hotel Indigo®, to the world's largest hotel brand with the Holiday Inn® Brand Family.
- Preferred brands delivered through our people
- Build and leverage scale
- Strong brand portfolio & loyalty programme
- Effective channel management
- Superior owner proposition
We operate in the most attractive markets for IHG and in the highest opportunity segments, based on guests' occasion needs. We do this with an asset-light business model, franchising and managing hotels rather than owning them.
Priority markets: US, Middle East, Germany, UK, Canada, Greater China, India, Russia and CIS, Mexico and Indonesia.
Our priority markets represent
of the IHG System and
of the IHG pipeline
We recognise that successful delivery of our strategy for high-quality growth requires disciplined execution. We prioritise investment in our technology platforms and our people, as well as delivering operational efficiencies.
Whilst doing business responsibly
- The Winning Model is our framework for delivering superior value creation through our brands, our people and our systems.
- We operate a targeted portfolio, focusing on the most attractive markets for IHG and in the highest opportunity segments, with an asset-light business model.
- Through disciplined execution we prioritise investment in our technology platforms and our people, as well as delivering operational efficiencies.
- A commitment to operating our business responsibly underpins our entire strategy.
Measuring our success
We measure our performance with a set of carefully selected key performance indicators (KPIs), which monitor our success in achieving our strategy and delivering high-quality growth.
View our KPIs PDF 6.01Mb
How we drive demand
Nearly 5,200 hotels and almost 770,000 guest rooms in almost 100 countries
12 hotel brands well known and loved by guests around the world
IHG® Rewards Club
More than 100 million enrolled members
Mobile friendly branded websites, offering almost 90 languages in total
Exclusive rates for IHG Rewards Club members when they book direct
75% rooms revenue delivery*
Food and Beverage
Non-rooms revenue, the majority of which is F&B, contributed approximately 15% of total gross revenues for IHG in 2016
9 global call centres around the world, covering 13 languages
World class systems
Global Sales force of nearly 18,000
Annual fund to maintain marketing and systems that generate demand for our hotels
*Definition: This figure relates to rooms revenue delivered to hotels through bookings made directly with IHG, bookings by IHG Rewards Club members made directly with hotels, and bookings made via Online Travel Agencies and the Global Distribution System.