Sustainable communities

We know that our success and the well-being of those who work in, and around, IHG branded hotels are closely linked. That is why sustainable communities is a key element of responsible business at IHG.

People working in a kitchen

Our aim is to maximise the positive contribution we make by creating shared value in our communities and with our business partners.

We provide True Hospitality for everyone, including our colleagues, by creating real life career-building opportunities through the IHG Academy. The programme offers education and skills training to local people, through local organisations and community groups. In turn, many of our IHG Academy participants have found employment at IHG hotels, helping us to create Great Hotels Guests Love.

Through our disaster relief work, we provide support to colleagues impacted by disaster and guide our hotels to enhance their own disaster preparedness. The IHG Foundation also provides support to communities impacted by disaster.

We also partner with stakeholders in local communities as well as with humanitarian agencies, nongovernmental organisations, other companies, and government bodies. We look closely at issues such as skills shortages, infrastructure development, and community resilience in areas where we have a substantial presence.

Our priorities for 2017

  • Continue to provide skills and improved employability to people via IHG Academy, ensuring positive impact for local people, our owners and IHG.
  • Continue to drive quality growth in IHG Academy, including increased engagement with our franchise hotels and enabling the transfer of talent across regions.
  • Continue to work with humanitarian agencies and other organisations to further leverage our hotels in times of disaster and to continue our focus on disaster preparedness. 

2013 - 2017 target


provide skills and improved employability to 40,000 people via the IHG Academy

Our achievements


IHG Academy programmes in 75 countries


individuals participated in an IHG Academy in 2016


Supported 1,219 colleagues impacted by 20 disasters across the globe in 2016

IHG Foundation week

IHG Foundation

Since 2011, IHG has held an annual global charitable fundraising week and for the first time in 2016, this was in aid of the IHG Foundation, an independent charity which helps to build stronger, healthier, more prosperous communities around the world. A record number of more than 120,000 colleagues from IHG branded hotels and corporate offices in 81 countries participated in over 8,300 events across the globe including mountain hikes, volunteering at local community organisations and bazaars.

George Turner, Executive Vice President, General Counsel and Company Secretary led a grand cycling tour with colleagues from London to Amsterdam. Visiting several hotels en-route, the group took part in hotel fundraising events at each of the hotels. From colleagues’ efforts across the globe, we were able to raise more than $350,000 for the IHG Foundation.